Last updated 14 October 2026
Event Pack and the Company pack are one-time purchases for a single room. This policy explains when you can get a refund and how to ask for one.
• You ask within 7 days of paying and the room has not been matched or drawn yet • You paid twice, or bought the pack for the wrong room • A problem on our side stops the paid features from working and we cannot fix it in time for your event
Once a room has been matched or drawn, the service has been used and we do not refund it, except for the system failures described above.
Email the address below with your room code, the email you paid with, the payment date, and a short reason. We reply within 3 business days.
Card payments: refunded to the same card. Banks usually show the money within 5–10 business days. PromptPay payments: we will ask for your account name and number by email and transfer the refund within 7–14 business days of receiving complete details.
Full refund: the pack ends for that room immediately and the room goes back to free limits. Anything above those limits may stop working. The room itself is not deleted right away. It stays available for 7 days from the refund so you can save your results, or longer if the room was already set to last longer before you bought the pack or another pack on it is still active. This 7-day grace period applies once per room. Partial refund: the pack is not ended and keeps working until its original end date.
Receipts are issued by Stripe and sent to the email you paid with. Your bank or card statement shows STRIPE PAYMENTS (THAILAND) LTD. We do not issue full Thai tax invoices at this time.
Questions about these terms, a payment, or a refund? Email